1. General
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with LR Europe, hereinafter referred to as "us" or ”we”, at the website lr-europe.com.
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By using www.lr-europe.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
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The inclusion of any products on lr-europe.com at a particular time does not imply or warrant that these products will be available at any time. We reserve the right to discontinue any product at any time.
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We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on lr-europe.com at the time you place your order.
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LR Europe want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the lr-europe.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
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2. Prices and delivery charges
The prices displayed at lr-europe.com include the statutory Value Added Tax but do not include a delivery charge.
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The delivery charge for each order will depend on the size or weight of your order as well your country. The cost for each order is clearly indicated during the check-out process.
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3. Ordering/conclusion of contract
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Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, an LR Europe representative will contact you to settle the refund.
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4. Delivery
LR Europe endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to dispatch within 3 to 5 days following confirmation of an order, unless otherwise agreed. The delivery times depend on the destination country.
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5. Withdrawal of Order
You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include LR Europe's standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.
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If you wish to cancel or return your order, please provide us with notice by email, or contact us using the Contact Form.
We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.
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If the item you have received is defective, please notify LR Europe promptly and return the item in accordance with section 6 (Returns) below. LR Europe will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.
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6. Returns
LR Europe guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
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All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns and Refund Policy.
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7. Payment methods
You can pay for your goods in various ways as set out below.
Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. LR Europe reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
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PayPal
When paying by PayPal, LR Europe reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. LR Europe reserves the right to deny any purchase.
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8. Our Liability
Nothing in these Terms shall exclude or limit LR Europe's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
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If you have a problem with a product that you have purchased from LR Europe online, and were not able to settle the complaint with LR Europe, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”).
The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.
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9. Colours
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
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10. Severance
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
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11. Ownership of rights
LR Europe does not own intellectual property rights, such as trademarks and copyrights at lr-europe.com, these remain with LR Health & Beauty Systems and its subsidiaries or licensors.
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12. Contact Information
LR Europe (www.lr-europe.com)
Business ID: 55004016
Tax ID: 1120383726
Contact person:
Adam Jan Figel, M.D.
Ludove namestie 19
83103 Bratislava
Slovakia